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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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No more BitLocker recovery options on your PC.

Customer Question

No more BitLocker recovery options on your PC.
Computer/Tablet won't start
Submitted: 4 months ago.
Category: Computer
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you provide me a little more explanation as to what the problem is please?

Customer: replied 4 months ago.
I tried to start my ASUS tablet/computer today and error code 0xc0000185 came up and it would not start. It said to go to the Windows key. I tried to restore defaults but not it shows
Recovery
There are no more BitLocker recovery options on your PC
It will not load and states press the Windows Key
Expert:  Dan replied 4 months ago.

What version of Windows are you running?

Customer: replied 4 months ago.
Not sure. I think Windows 7
Expert:  Dan replied 4 months ago.

Have you used Bitlocker on your tablet before?

Customer: replied 4 months ago.
No. Don't even know what it is. You can't connect in since it won't boot up to get to the internet
Expert:  Dan replied 4 months ago.

Are you the only one that has owned this tablet?

Customer: replied 4 months ago.
Expert:  Dan replied 4 months ago.

Did you by chance make a recovery USB drive when you first setup your tablet?

Customer: replied 4 months ago.
No
Expert:  Dan replied 4 months ago.

Can you give me the full model number please?

Customer: replied 4 months ago.
ASUS T100T (uses Windows 8) S/N F6N0BCIRREJ245
EC Version G1BT1100
Intel (R) Atom (TM) CPU***@******.***
Expert:  Dan replied 4 months ago.

Okay thank you. Please give me a little time to research this for you.

Expert:  Dan replied 4 months ago.

Does your tablet give you any other recovery options when you restart it?

Customer: replied 4 months ago.
When you press the Windows key, it goes to Aptio Setup Utility which has Serveral categories. Main, Advanced, Boot, Security, Save/Exit
Expert:  Dan replied 4 months ago.

Do you have your important data backed up?

Customer: replied 4 months ago.
Not really. No major important data on this computer. Mostly used for APPS when travelling. Not used as computer too much.
Expert:  Dan replied 4 months ago.

Do you have a keyboard attached?

Expert:  Dan replied 4 months ago.

Still with me?

Customer: replied 4 months ago.
I have to leave in a little while.
Expert:  Dan replied 4 months ago.

Okay no problem, you can get back to me when you have time. When you have a chance, try starting the tablet in recovery mode. Do that by powering it down, then power it back up and tap the F9 key about once per second. If you don't have a keyboard, power it down then power it back up by holding down the power and volume up key at the same time.