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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18431
Experience:  5 years as Network Admin, 10+ years of IT support
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I have problem installing windows 10. 3 times. it gets stuck

Customer Question

I have problem installing windows 10. 3 times. it gets stuck around 90% completion. it is now stuck at 99% for the past 8 hours. What should I do?
Submitted: 10 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 10 months ago.

Hi Welcome to JustAnswer

Expert:  Josh replied 10 months ago.

Hi!

Before using the Windows 10 Upgrade Assistant, perform these steps:

  • set Windows 7 updates to "Never install updates".
  • Stop the update service by right clicking on the command prompt, and choose "Run as administrator".
  • Type "NET STOP WUAUSERV" (without the quotes). It should say: "Windows update service is stopping....windows update service is stopped."

After completing the above steps, start the Windows 10 Upgrade assistant, and it should complete

Alternatively, I can do the steps for you so I am sending you a remote offer if you wish to use that option instead.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Bhavik Joshi replied 10 months ago.

Windows 10 need quite a good amount of space . Please try to free as much space as you can by taking backup of some of the audio and video files to USB drive and delete all unwanted from recycle bin. It seems like a space issue for me as of now.

Also check if your system in compatible with Windows 10

  • Windows 7 SP1 or Windows 8.1
  • 1GHz processor or faster
  • 1 GB RAM for 32-bit or 2 GB RAM for 64-bit
  • 16 GB hard drive space for 32-bit or 20 GB for 64-bit
  • DirectX 9 or later with WDDM 1.0 graphics card
  • 1024×600 display
Expert:  Josh replied 10 months ago.

Norman,

The 99% issue is not related to the amount of space needed. Please take a look at my reply and remote offer.

Expert:  Bhavik Joshi replied 10 months ago.

After checking above minimum requirement please let me know if you are upgrading from windows 7 to Windows 10 or you have used boot able USB or CD to install windows 10.

Expert:  Josh replied 10 months ago.

Norman,

I apologize for the confusion of two experts speaking to you at the same time. I will send the other expert a message so it does not confuse you anymore. The amount of space is not the issue so please follow my steps above. Again, I apologize for the confusion.

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