Hello and welcome to justanswer. my name is John.
Did you post the question in justanswer website because i cannot find any previous questions posted in your question history page.
Could you please explain the issue you are facing.
Note: - Please reply using the box below.
Thank you for the details.
Are you using windows 10 computer?
Before i can start remote support i need to know whether you are chatting to me from the problematic PC or not?
Are you currently chatting to me from the problematic PC now?
Ma'am i have replied to you couple of times i believe you didn't see it,I can remote access to your computer and check the issue directly but to do that i need to know whether you are chatting to me from the problematic PC.
I had replied to you couple of times.I can remote access to your computer and check the issue directly but to do that i need to know whether you are chatting to me from the problematic PC.
Please let me know.
May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Did you see my last reply regarding remote support access permission ?
It seems like you had opened a new question to reply back to me,please reply using the reply box below.
To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=948ec9b2-2b63-4cdf-9663-8c773b2a4aa7 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I had given you reply and given you remote support link so that i can access your system and check the issue but i haven't got any reply or access to your computer?
It seems like you are not getting any replies from me or you are have difficulty navigating in our site so i will open this question to other experts who can provide you phone support and assist you.I apologize for the inconvenience.