Would you be okay if I connected to your wife's laptop and viewed/fixed the issue for you? I am sending the remote offer now and you would need to follow the steps afterwards from her laptop. (I am not sure if you are using it right now)
I am glad to hear that Best Buy fixed your issue. I did not hear back from you after I sent my initial reply and remote services offer.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Okay, thank you.