For Online Computer Support, Ask a Computer Technician
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Okay, i understand. Then we need to look at your pc at this point and work on it, not your internet (yet).
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
What type of computer do you have brand/model?
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.