Hello and thank you for your question. I look forward to assisting you today. Can you give me the make and model of the computer, and the version of Windows you are currently running please?
Very good. Let me know when you can.
Is your laptop trying to upgrade to Windows 10?
You should have gotten a notification indicating there was an upgrade available for Windows 10?
Okay. The deadline for the free upgrade was 7/29 so this LINK may not work. See if you can download this file and let me know please.
Okay. This is going to be a little more complicated and may require I connect to your computer to assist you. Since you missed the deadline, it may also require you to purchase a new activation key, but we can try first without it. I would not be able to connect to your computer until later today and there is an additional charge as well. Please let me know how you would like to proceed.
Okay. Let me know when you are ready.