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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Brother MFC-7840W will not print JPG freezes computer,

Customer Question

My Brother MFC-7840W will not print JPG freezes computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Runn ing Win 7 printer is brother MFC 7840 Wireless computer has 8 gig memory. It used to work untill I upgraded to W 10 but went to 7 now I have reload all my printer drivers but this one is giving me greive
JA: What troubleshooting have you tried?
Customer: Not much, just keep erasing printer and try to reinsall.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Win 10 said my HP laser 6P did not have enough memory but its old and would like retire it. Problem is is wont quit just keeps going like energizer bunny.
Submitted: 3 months ago.
Category: Computer
Expert:  Martin replied 3 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you to troubleshoot this issue directly?


Expert:  Martin replied 3 months ago.

Have you already downloaded the updated drivers from the Brother website?

Expert:  Martin replied 3 months ago.

You can reply using the little chat box at the bottom of this page

Customer: replied 3 months ago.
I have.
It does print text files and excel files.
Expert:  Martin replied 3 months ago.

Ok so the only problem is with photos?

Customer: replied 3 months ago.
Photos print OK as well
Its only jpg that wont print.
Expert:  Martin replied 3 months ago.

May I connect with you remotely so I can take a look?

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