Hello and welcome to justanswer. my name is***** will be assisting you today. I will try my best to help you.
Just to clarify you are trying to set up a local/offline user account on windows 10 PC am i correct ?
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OK creating offline account like i mentioned above is same and will be able to access Internet using that account.
Do you want me to access your computer and create one for you or can you do it if i give you the instructions?
Sure no problem are you currently chatting to me from the windows 10 PC ?
OK we will go step by step
First click on start then setting then click on Accounts
Let me know when you are in accounts window.
Good now click on Family & other users then click on add someone else to this PC under other users that will open another window in that enter the user name,password (twice) then hint for the password (in case he forgets) then click on next
Yes it has to be new user name because if your system already has the same user name then it will show that message you mentioned.Please try it and let me know the result
No i believe either you are selecting incorrect option or you are not the admin of the PC.May i check it directly using remote support It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
One moment please restart and try once again,let me know if that fails we can try another method
Please bookmark this page, use that bookmark to open this page in case you need to restart the PC or you have accidentally closed this page, In case that doesn't work. Then you can get back to this page using the email send by just answer to your email address regarding this question. There is view answer option in the email click on that and you can open this page. You can also use the welcome email from justanswer to open this page too there is a check my answer option in it to open this page. That email also has you justanswer user name and password ***** login.
Ma'am checking to see whether you still need help regarding the user account creation.
Please let me know.
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