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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1162
Experience:  IT Manager at Wood Group PSN
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I am trying to fix my husbands laptop. I am on mine and have

Customer Question

I am trying to fix my husbands laptop. I am on mine and have HP. His is stuck in safe mode and have tried the tapping f8 key and put in his password ***** nothing works. before I tried this, I was stuck in sign in page and wouldnt accept his password, it is the same one he has since I bought it for him last year. I am getting very frustrated and know I can get the help I need. I tried calling before to the solutions help line and they just wanted to charge me and wouldnt transfer me to the USA. they are in porta rico and I couldnt understand any of the 3 persons I talked to and had very bad connection on their part. PLEASE help!!!
Submitted: 9 months ago.
Category: Computer
Expert:  Kevin T replied 9 months ago.


Whats the make and model?

Customer: replied 9 months ago.
it is Inspirion15, and a dell.
Expert:  Kevin T replied 9 months ago.

Do you need the data on the laptop

Customer: replied 9 months ago.
Hi can you connect to his computer and fix for me?
Customer: replied 9 months ago.
never mind I cant afford to spend any more money as I am on disability. can you tell me what to do?
his service tag no
am I getting this offer free for 30 days?

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