Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Are you referring to neat the scanner for the receipts? Have you installed it and working on recovering items? What error are you getting?
Do you mean you lost a folder you had scanned in the neat program or was it already on your computer?
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
Okay, unless we are in remote support, i cannot see what you see. We need to be very detailed in writing back/forth otherwise.
When you open 'what' it gives you that message? A folder, the program, inside the program etc?
Can you tell me the steps you took and the exact message you see?