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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16026
Experience:  5 years as Network Admin, 10+ years of IT support
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I started back up and my games are gone I go, just tonight,

Customer Question

I started back up and my games are gone I go
JA: How long has this been going on?
Customer: just tonight
JA: What troubleshooting have you tried?
Customer: Tried managing apps
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi!

Do you mean your Games apps are gone on your computer?

Customer: replied 4 months ago.
They are in the games folder but they won't open
Expert:  Josh replied 4 months ago.

Do you get any error messages?

Customer: replied 4 months ago.
No but there is a small safe mode in the corner
Expert:  Josh replied 4 months ago.

Would you be okay if I connected to your computer to view and fix the issue?

Customer: replied 4 months ago.
Ok
Expert:  Josh replied 4 months ago.

Okay, I am sending you the offer now for remote services. Please wait 1-2 minutes for the offer to appear.

Expert:  Josh replied 4 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 4 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.