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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16046
Experience:  5 years as Network Admin, 10+ years of IT support
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Cant open downloaded windows 10 as i do not know pass word

Customer Question

cant open downloaded windows 10 as i do not know pass word
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi!

Which password ***** ***** asking for?

Customer: replied 4 months ago.
dontknow thats the prob.
Expert:  Josh replied 4 months ago.

Are you talking to me right now on the computer that has the issue?

Customer: replied 4 months ago.
no cant open net need password ***** is a mystery
Expert:  Josh replied 4 months ago.

Please remember that I cannot see your screen so please describe everything as much as possible.

Is it a login screen that is asking for your password?

Customer: replied 4 months ago.
i downloaded windows 10 screne came up with the new programme but i cannot open net because of mystery password.iam currently using a tablet on a seprrate computer.
Expert:  Josh replied 4 months ago.

It is likely that it is asking for your Windows 10 Microsoft password.

Take a look here: http://www.isunshare.com/windows-password/how-to-reset-windows-10-forgotten-password.html

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 4 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 4 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.