Hello Barb, and thank you for choosing JUSTANSWER.com
Please tell me the make and MODEL number of the VUPOINT.
As much information about the VUPOINT as you can.......serial number.....model number.
So i can identify the technical documents.....and tell you what is missing, if anything.
Is your Vupoint look the same as what you see in the image link (below)?
The image below shows eveything that comes WITH it.
Do you have all the parts and pieces shown?
If your Vupoint is Model C520-VP, then it will NOT work on Windows 7.
It will ONLY work on Windows Vista or LOWER, such as Windows XP.
The problem is, that the model you have is not going to work on Windows 7.
Look in the image below, i circled the wording that states it will ONLY work on Windows Vista or Windows XP ONLY.
Windows 7 will NOT work.
YOu have to either connect this VuPoint to a different computer that has Windows Vista or Windows XP, or get a NEW VuPoint converter.
Thats the ONLY options.
Im sorry, but theres no reason to lie, or beat around the bush. This VuPoint might be just a bit too old.
It may not even work being so old......as it DOES have sensitive optical equipment....I would be hesitant to use it.
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See image below showing the compatability: