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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a message on my computer that says I have a virus on

Customer Question

I have a message on my computer that says I have a virus on my computer and they have blocked my internet access because I may be compromised. I called the number and they said they were c\a Microsoft partner. but when I hung up they have also blocked my cell phone can you help me
Submitted: 4 months ago.
Category: Computer
Expert:  Cris replied 4 months ago.

Hi, thanks for using JustAnswser.com I am Cris. Sorry to hear about your issue.

Can you tell me what version of Windows you are using 7, 8 or 10?

Customer: replied 4 months ago.
10 also there is a woman's voice coming through my headphones and I can't shut her up and hear you
no I cannot afford any more money.
Expert:  Cris replied 4 months ago.

Can I offer you remote support to work on your issue?

Customer: replied 4 months ago.
no
Customer: replied 4 months ago.
I would think that Microsoft would be willing to repair this problem
at no cost.
Customer: replied 4 months ago.
Thank you for NOT helping and I will report this to Microsoft.
Expert:  Cris replied 4 months ago.

We are not Microsoft we are justanswer.com highly trained computer experts that can assist you with your issue.

Microsoft will not help with your issue for free. If that was the case everyone would call them for help.

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