Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Lets try to go into manage user profiles to see if they are in there or were corrupted.
Open Dragon and follow these steps:
Dragon will auto rename profile name as “YourProfileName– Restored”.
Information provided by Tony Scalese
Any references to folders called Nuance, may be called ScanSoft if using an older version
Lets try that option first.
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I havent heard back from you. Did you still need more support for this question?