How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Martin Your Own Question

Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2343
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
74139101
Type Your Computer Question Here...
Martin is online now
A new question is answered every 9 seconds

I need a recovery disc laptop, toshiba pscbqu-006004 windows

Customer Question

I need a recovery disc for my laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: toshiba pscbqu-006004 windows 8
JA: What troubleshooting have you tried?
Customer: factory reset twice geek squad guy thinks I have enbeded viris
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nothing else thanks
Submitted: 4 months ago.
Category: Computer
Expert:  Martin replied 4 months ago.

Hello, is it a Windows 8 recovery disc you need?

Expert:  Martin replied 4 months ago.

You can obtain the media creation tool provided by Microsoft from the following page:

https://www.microsoft.com/en-us/software-download/windows8?wa=wsignin1.0

It can be burned onto a DVD disc or directly onto a USB drive.

The download may take some time as it is a large file but once copied onto your disc/USB it can be used as a recovery disc for your laptop which you can then reset.

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you could take a moment to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Related Computer Questions