What is your email address that you are trying to send from? Are you referring to the send feature on the printer/scanner?
Did you add the email address to the printer with the correct settings? What is the error message that you receive?
Are you sure that the email address is setup properly on the printer?
How did you confirm the correct settings?
[Send Destination Settings]
[Destination E-mail Address]Enter the e-mail address that you want to send your scanned documents to.
[SMTP Server Settings]
[SMTP Server]Enter the SMTP server name.
[SMTP Authentication]Click the [Not Set] or [Set] radio button to match the authentication settings of the SMTP server. When [Set] is selected, enter the user name in the [User Name] text box and password ***** the [Password] text box.
Authentication methods for sending e-mails
To prevent e-mail transmissions by unauthorized users, the machine supports SMTP authentication (SMTP AUTH) and POP before SMTP. For more information about the required authentication method, contact your Internet service provider or Network Administrator.
POP before SMTP authentication can only be configured by using the Remote UI. Configuring E-mail/I-Fax Communication Settings
Confirm the settings and click [Register].
Restart the machine.
Turn OFF the machine, wait for at least 10 seconds, and turn it back ON.
I am not sure of the initial cost but it is the amount that you selected in the beginning. Unfortunately, I just work on the technical side so I do not have access to customer payments.
The remote offer is auto generated but unfortunately, remote services cannot be used in this situation.
Remote offer will not help in this situation. The system sent you an auto-generated offer but it will not help at all here.
Please take a look at my steps above
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Did you follow my steps?