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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The Norton "Identity Safe" short-cut disappeared from my

Customer Question

The Norton "Identity Safe" short-cut disappeared from my Windows desktop a weeks ago and now it doesn't appear in the apps. I can still log on via internet however is there a way to re-set the short cut?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Toshiba Satilite 755 and Windows 10
JA: What troubleshooting have you tried?
Customer: Only poking around
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello my name is***** will be assisting you today. I will try my best to help you

Did you check on the programs and features list in the control panel to see if its listed ?

On which web browser are you using this Norton Identity Safe plugin?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Sir/Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Sir/Ma'am checking to see whether you still need help regarding Norton Identity Safe issue.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Martin replied 4 months ago.

Hello, do you still need help with this?

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