Hi Barbara my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know which password ***** you talking about is it your email password ***** windows login or internet router password?
You are stuck on windows 10 login scree?
Please remember when we dealing with your issue. It is quite possible and may take more than one step or answer multiple times to solve a problem.
You have to tell me on which screen your are stuck or you can explain the problem in a bit more detail so that i can understand and provide you a solution.