Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
are you still here
would need remote assistance to see why Windows 10 can't see your phone
Hi George! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. There may be a much easier way to restore your contacts, photos, and other data to your phone. If you had iCloud turned on (which is the default), then your information should be available to you at www.icloud.com. Please click that link and login in with your apple id (usually your email address) and your password. Once you've logged in please click on the folders to see what is in each one.
If your data is there, then all you need to do to have it flow back to your phone, is to setup your phone with the same email Apple account that it had before and then tap settings and icloud. Make sure all options are selected under icloud and that you are connected to a wifi network. It may take a bit, but all the information from the cloud will eventually flow to your phone.
You can get all of your apps music back by going to the APP store and tapping on update at the bottom of the screen. Next tap the right arrow next to PURCHASES and tap MY PURCHASES. Tap NOT ON THIS PHONE and tap the cloud beside each app that you'd like to install.
Please give this a try and let me know how it works for you. If this solves the problem., would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If you need more help, please let me know so I can continue to assist you
I'm terribly sorry that you are having such difficulty. I will send you an offer for Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. Just let me know your preferences. If you do wish to have a remote session please let me know a time that you will be available and I will do my best to be available for you. Be sure to indicate your time zone when you provide a good time. I am in Central Time.
Friday will be fine. I have an iPhone and Windows 10 myself so I will start working on a solution or workaround.
I have some time if you do for you to look
I will try tomorrow
Thank you. I'm sorry. I work a FLEX schedule and I was off this afternoon. I will opt out so you can have the next available expert help you the next time that you are online.
Do you still need help with this ?