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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just put on Windows 10. After having Windows 7 .Have not

Customer Question

Just put on Windows 10. After having Windows 7 for 3years.Have not written down the new password ***** start .
Submitted: 4 months ago.
Category: Computer
Expert:  Yvette replied 4 months ago.

Hello. Could you please provide more detail on your issue? Is it with a iPad or laptop?

Customer: replied 4 months ago.
I'm using my iPad Because I can't get into my p/c without my password.which I didn't write down. I've tried ones I thought would be ok but no go
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
Not sure what you need to know
Customer: replied 4 months ago.
What service offers .not sure what they are
Expert:  Yvette replied 4 months ago.

Hello. are you online now?

Expert:  Yvette replied 4 months ago.

Hello. Try to see if you can reset your Windows password ***** the link below:

https://account.live.com/password/reset

Click “I forgot my password.”

Please let me know if this works!

Secure Remote Assistance is used for me to remotely access your PC. Since you can't log into your laptop we would not be able to use it in this case. If the above does not work we can use other Premium Services including Phone support.

To use Phone Support I would need to know when you're available. If the above method doesn't get you logged into your computer, please specify date and times you're available for a call so we can troubleshoot issue. Please include your time zone.