Hello. Could you please provide more detail on your issue? Is it with a iPad or laptop?
Hello. are you online now?
Hello. Try to see if you can reset your Windows password ***** the link below:
Click “I forgot my password.”
Please let me know if this works!
Secure Remote Assistance is used for me to remotely access your PC. Since you can't log into your laptop we would not be able to use it in this case. If the above does not work we can use other Premium Services including Phone support.
To use Phone Support I would need to know when you're available. If the above method doesn't get you logged into your computer, please specify date and times you're available for a call so we can troubleshoot issue. Please include your time zone.