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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to attach a zipped file in an email and continue

Customer Question

I am trying to attach a zipped file in an email and continue to get a "technical difficulties" message.
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: What troubleshooting have you tried?
Customer: I have retried as the message suggests and I have re-zipped the file.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: The file is a photo file ant is 8 MB in size.
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
Is that necessary?
Customer: replied 4 months ago.
okay
Customer: replied 4 months ago.
Are you there?
Expert:  Kamil Anwar replied 4 months ago.

Are you trying send email via the AOL webmail and what is the size of the file?

Customer: replied 4 months ago.
8 MB
Expert:  Kamil Anwar replied 4 months ago.

Can you try resetting your Cache and Cookies and then see if it goes through?

Customer: replied 4 months ago.
How do I do that?
Expert:  Kamil Anwar replied 4 months ago.

Which browser are you using?

Customer: replied 4 months ago.
Do you mean Windows 10?
Expert:  Kamil Anwar replied 4 months ago.

That is the operating system.

Customer: replied 4 months ago.
Windows 10
Expert:  Kamil Anwar replied 4 months ago.

That is the operating system, which browser is it? Internet Explorer, Google Chrome?

Customer: replied 4 months ago.
FireFox
Customer: replied 4 months ago.
Fire Fox

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