Hi there and welcome
To b sure we have the correct information as you say both Vista and 7, click on this link and tell me which version of windows it tells you you have please
It is not possible to upgrade directly from Vista to windows 10 sorry, you need at a minimum windows 7.
You could purchase the upgrade to windows 7 here
Then once upgraded, you can then upgrade to windows 10.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
It was on my link where you can purchase it, it is $102.99
you will need to speak to customer service at***@******.***
It is a pity your now cancelling as you asked a question which I feel I answered very clearly but of course that is up to you if you feel you should not pay for services you receive.