How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask comp_audio Your Own Question

comp_audio
comp_audio, Computer Support Specialist
Category: Computer
Satisfied Customers: 306
Experience:  20+ Years exp. CompTIA A+, Lenovo and Dell Certified.
44312836
Type Your Computer Question Here...
comp_audio is online now
A new question is answered every 9 seconds

My computer keeps freezing even when I just click on desktop

Customer Question

My computer keeps freezing even when I just click on desktop to open anything. Takes an extremely long time to start windows when turned on. It is a hp pavillion Vision and was functioning fine until a month ago
Submitted: 4 months ago.
Category: Computer
Expert:  comp_audio replied 4 months ago.

Hello, my name is ***** ***** I might be able to help you. Please tell me when it started what did you do just prior to it taking so long to boot/function properly? i.e: Installed updates, installed other applications, added new hardware or peripherals?

Customer: replied 4 months ago.
There were a lot of updates. It started several weeks ago.
Expert:  comp_audio replied 4 months ago.

My day is just ending for today. Is it okay to to work on this with you tomorrow, or if you prefer I can opt out and let another expert assist you?

Expert:  comp_audio replied 4 months ago.

Hello, are you still needing assistance?

Customer: replied 4 months ago.
I actually reset computer to an earlier date before updates done and doing ok now. Thank you
Expert:  comp_audio replied 4 months ago.

ok, glad its up and running again.

Expert:  comp_audio replied 4 months ago.

Is there anything else you need assistance with then?

Expert:  comp_audio replied 4 months ago.

Is there anything else I can do for you today?

Expert:  comp_audio replied 4 months ago.

Please let me know if you still require assistance.

Related Computer Questions