Hello, my name is ***** ***** I might be able to help you. Please tell me when it started what did you do just prior to it taking so long to boot/function properly? i.e: Installed updates, installed other applications, added new hardware or peripherals?
My day is just ending for today. Is it okay to to work on this with you tomorrow, or if you prefer I can opt out and let another expert assist you?
Hello, are you still needing assistance?
ok, glad its up and running again.
Is there anything else you need assistance with then?
Is there anything else I can do for you today?
Please let me know if you still require assistance.