Hi, can you tell me whom the selling companies name was? This way I could get this figured out for you.
Okay, give me a little bit here to see what I can do. Be back shortly.
Do you have the invoice number by chance?
Okay, should be soon. I am in touch with them and seeing what I can do to get this resolved for you. And to be clear, if I am able to get you a shipping address to send it back and request a replacement you would be satisfied correct?
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