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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Half of my screen is

Customer Question

Half of my screen is gray
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

What is the make and model of the device with the issue?

Thank you

Customer: replied 2 months ago.
My monitor is acer my hard drive is HP
Customer: replied 2 months ago.
I don't feel comfortable having you connect to my machine, can you just tell me that to do on my part
Expert:  Richard replied 2 months ago.


Can you please remove the power to the monitor (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the monitor , turn it on and tell me please if it is now operating correctly.

Let me know the results please

Expert:  Richard replied 2 months ago.


Customer: replied 2 months ago.
IT did not fix the problem
Expert:  Richard replied 2 months ago.

If you connect the monitor to a different computer, is it still half gray?

Customer: replied 2 months ago.
Richard did not fix my problem, please expedite a refund