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Do you get any error messages on your Tracfone when trying to upload your email?
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If you try to update the email on your phone, what happens?
You can ignore the phone call requests; it is an automated system and it is not required.
Which phone do you have?
Go into Settings --> Data Usage --> Menu --> Auto Sync Data
Make sure it has a checkmark in the box
Press the Menu button on your phone
The Menu button is a physical button on your phone
On the phone after selecting Data Usage..do you see the 3 dots button on your screen?
Okay so Auto sync data was already checked.
Uncheck the auto sync data then restart your phone then check the auto sync data option then restart your phone and check your email again.
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There is no option to change your username without changing your whole email address. Have you tried changing your password ***** a computer and using the new password ***** your phone?