How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

You worked hard on my computer yesterday. Unfortunately,

Customer Question

Good Morning, John:
You worked hard on my computer yesterday. Unfortunately, when I log on it goes BACK to what it did before you worked on it. I paid $64.00 for your services.
You were to change my e-mail address from***@******.*** back to what it was ***@******.***. When I log in to gmail it goes directly to***@******.*** and I cannot access***@******.***. and all my messages!
MY USER ID: 495 661 804 PASSSWORD pqv481 When I open my computer the your company icon is still there.
PLEASE HELP ME. Ruth Dent Liles
Submitted: 2 months ago.
Category: Computer
Expert:  John replied 2 months ago.

hello again ma'am.Sorry to hear that you are having the same issue again.

Expert:  John replied 2 months ago.

Not sure how that removed email got back again also i thought you needed the aol email address that is why i didn't remove it.

Expert:  John replied 2 months ago.

May I remote access once again to your PC and check the issue you are facing directly and do the necessary to fix it.Let me know so that I can give you the link to do that.


Note: - Please reply using the box below.