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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9075
Experience:  Computer Technician
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I a. Trying to key in my password on my Leno o laptop, it is

Customer Question

I a. Trying to key in my password ***** my Leno o laptop, it is recognizing numbers it not letters
JA: When did you last reset your username and password?
Customer: Password *****
JA: What troubleshooting have you tried?
Customer: None. Can't access to do anything
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
Submitted: 3 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Does the FN key have a green light lit on it?

Customer: replied 3 months ago.
No, it does not
Expert:  Randy Computer Tech replied 3 months ago.

Okay, try this please.

Unplug the power adapter from the laptop and any other externally connected devices. Remove the battery if possible, some are not removable. Then press and hold the power button for 60 seconds. Then power on normally and try the keys again.

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