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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Locked out. Yesterday I changed my password and as it was

Customer Question

Locked out. Yesterday I changed my password ***** as it was being reset, got a message. Feature requires a USB flashdrive. I shut down the computer. Now I'm locked out. Neither the old nor new password *****
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: DY. Compaq871p. No problems. Hardly use it.
JA: What troubleshooting have you tried?
Customer: Tried to reset password ***** get message, no drive. This feature requires removable media, such as a USB flash drive.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. Thanks!
Submitted: 4 months ago.
Category: Computer
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me which Windows version is installed on your computer.

It could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello!

Let me know if you were able to receive my messages.

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