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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can not get rid of "Your file was not be found" message I

Customer Question

Can not get rid of "Your file was not be found" message I get every time I get on Google. It appeared after I removed a virus. I can still do searches but it doesn't remember any more. I get the same message from MBAM every day. I see that other people have tried deleting and reinstalling Chrome with no luck. How do I fix this?
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

Are you getting this error when you open Google Chrome web browser?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or is this a Mac PC?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Sir checking to see whether you still need help regarding the file missing.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you. In case you still receive the same error message while using Google Chrome, please check with another web browser, for example, Internet Explorer. To start Internet Explorer, click on the Windows Start button and type Internet Explorer into the search box and press Enter, or look in the All Programs menu and click its icon (blue "e").

Let me know if it works.

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello!

Let me know if you were able to receive my messages.