How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

The Zeus virus was not found. Therefor the trend micro

Customer Question

the Zeus virus was not found. Therefor the trend micro program does not help me. So, I would like to disable it. Thank you.
JA: How long has this been going on?
Customer: Since yesterday.
JA: What troubleshooting have you tried?
Customer: I tried the trend micro order #31083758700on july 20 2016. password )z11dnk6.
JA: When did you last reset your username and password?
Customer: The update was downloaded on july 20, 2016
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Please.
Submitted: 4 months ago.
Category: Computer
Expert:  Martin replied 4 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

You can get a refund using this link:

https://esupport.trendmicro.com/en-us/home/pages/technical-support/1055613.aspx

There are far superior anti-virus and anti-malware programs available, some of which are free.

May I connect with you to troubleshoot this issue directly?

Regards,
Martin