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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer gmail account is locked and I have no access

Customer Question

My computer gmail account is locked and I have no access
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 10 months ago.
It is not this device that I am calling about. It is a different device.
Expert:  Kamil Anwar replied 10 months ago.

Is it a computer?

Customer: replied 10 months ago.
Blackberry
Expert:  Kamil Anwar replied 10 months ago.

Ill have to opt out and open the question to mobile experts.

Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 10 months ago.
My computer was hacked. I received several gmail notifications telling me to change my password. I ignored them for two days. Now it is locked.
Expert:  Michelle replied 10 months ago.

What is the error you get when you try to login to gmail.

Customer: replied 10 months ago.
Completely non responsive. It opens only to a blank berry hub page
Customer: replied 10 months ago.
All that I probably need to do is create a new password
Customer: replied 10 months ago.
Ayt
Expert:  Michelle replied 10 months ago.

Don't worry all you have to do is go the email account settings and remove gmail from the list and then you have to reboot the Blackberry.

Once rebooted use the Email app to add gmail, before adding i would suggest you to login to your gmail account to any of the computer to make sure you are able to login to your account successfully.

Customer: replied 10 months ago.
Is anyone there
Expert:  Michelle replied 10 months ago.

did you receive my last message?

Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 10 months ago.
I have sent u my phone number number
Expert:  Michelle replied 10 months ago.

for what?

Customer: replied 10 months ago.
My phone is(###) ###-####
Expert:  Michelle replied 10 months ago.

sir did you follow the steps i gave?