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Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Is it a computer?
Ill have to opt out and open the question to mobile experts.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the error you get when you try to login to gmail.
Don't worry all you have to do is go the email account settings and remove gmail from the list and then you have to reboot the Blackberry.
Once rebooted use the Email app to add gmail, before adding i would suggest you to login to your gmail account to any of the computer to make sure you are able to login to your account successfully.
did you receive my last message?
sir did you follow the steps i gave?