For Online Computer Support, Ask a Computer Technician
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
connect the computer directly to the wireless router using a lan cable and then try if you are able to get into the internet. We can configure wifi after you confirm it has active internet.