Hello Bruce, and thank you for choosing JUSTANSWER.com
The AOL password ***** can be tricky.
I assume you have already tried.....and were unsuccessful.....so i think the best way to help you is with a remote session, so i can see your screen, and help you through the process.
You may have just missed a step, and didnt get the confirmation email.
Let me know whe you are ready to do the remote session.