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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer cuts off and reboots without my asking it to

Customer Question

my computer cuts off and reboots without my asking it to
Submitted: 4 months ago.
Category: Computer
Expert:  ChrisC replied 4 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

I'll be honest with you, this sounds like a motherboard problem. But let me ask some questions to make sure I understand the issue. When you say it cuts off and reboots, does it just spontaneously shut down, as if someone cut the power, or does it give you some kind of warning saying it's going to reboot?

Customer: replied 4 months ago.
no I am typing on the pc and the screen goes black then goes into reboot. when it comesback chrome as if I wan to restet to last screen. I say yes and the pc comes back.
Expert:  ChrisC replied 4 months ago.

Okay, can you tell me what kind of computer it is? And how long have you had this machine?

Also, when did this start happening? Did you make any changes to the computer between the last time it worked correctly and today?

Customer: replied 4 months ago.
about a year. I dont want to let anyone into my computer.
Expert:  ChrisC replied 4 months ago.

That's fine. Can you answer the other questions for me?

Why kind of computer is it? When did this start happening? Did you make any changes around the time it started happening?

Expert:  ChrisC replied 4 months ago.

Are you still with me?