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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to logging onto my computer but keep getting a

Customer Question

I tried to logging onto my computer but keep getting a message that unless I call their number all my hard drive will be deleted in 5 minutes. I know this is phishing but how to I get rid of it so I can get into my computer. I tried rebooting but that did not work.
Submitted: 7 months ago.
Category: Computer
Expert:  comp_audio replied 7 months ago.

Hello, I can assist you in getting this fixed. It is as you stated, phishing. Do you know if you have any antivirus software on your computer? If so what brand? It may be that it was not updated to block it.

Expert:  comp_audio replied 7 months ago.

Are you familiar with booting into safe mode?

Expert:  comp_audio replied 7 months ago.

Please let me know if you are still requiring assistance.

Expert:  comp_audio replied 7 months ago.

You must have either figured it out, or decided not to pursue this issue. For this reason I will opt out and open this up to other experts should you decide to come back.

Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you. Let me know if you still require assistance.

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 7 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 6 months ago.

Hello!

Let me know if you were able to receive my messages.

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