Hi there and welcome
To confirm, as it says here you are using windows xp, is this correct?
ok, you cannot install windows 10 on windows XP sorry, it is only possible from windows 7 and onwards.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit
Click start, computer and go to C:\Windows\SoftwareDistribution\Download and delete all the files that are in the folder (but don't delete the folder itself).
Then go to this link and manually run the upgrade
Tell me if it then updates please
delete files from folder again
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then run install from my link please
ok, you will need to do a reinstallation of windows and upgrade it from this.
What is the brand of your computer?
ok, first you will need to backup your files off the computer as this will remove all files and return the computer to new (programs you need to install again)
Then once done, power off the computer
Power it on and keep tapping F11 until you get to the recovery manager
Choose to do a factory restore
Let this complete so windows is loaded and once done, then before copying your files or installing your programs, update to windows 10 and it should now update
Let me know please how you go
ok, no problem