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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 496
Experience:  IT Manager at Wood Group PSN
94743361
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Trying to reset password xxxxx upgrade virus checker, i did

Customer Question

trying to reset password ***** upgrade virus checker
JA: When did you last reset your username and password?
Customer: i did this july 2015
JA: What troubleshooting have you tried?
Customer: my pass word is not going throuh
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i would let to renew my mcafee protection
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Kevin T replied 4 months ago.

Hi

Are you there I can assist.

Regards

K