Hi, and thank you for asking your question.
What's the make and model of your printer?
May I connect with you remotely to check the printer screen you are getting now?
Please reply back using the Reply box below. Thank you.
OK. Please ignore any remote assistance offer if it shows up anytime on this page; it's sent out automatically by our site, and not by me. Can we go ahead with a quick remote session (for NO extra charge), so I can check the screen you getting?
I see, no issues. Just to clarify, does that printer prompt show up as "Epson Status Monitor", or is it something else?
No issues, we will troubleshoot the issue on this page for now. Just to clarify, does that printer prompt show up as "Epson Status Monitor", or is it something else? For example, does it printer prompt show that the printer is printing, or does it show ink levels, or something else?
I see, thank you for the clarification.
Please do this now:
Go to Start > Devices and Printers, and then right-click on the Epson printer, and select "Printing Preferences".
In that window, do you see a "Maintenance" tab at the top?
Oh, okay - in that case, please wait.
I'll provide you with a shortened remote link to open up on that computer now; please stand by.
OK; Please open up the following remote link on that computer's browser now:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
OK. Could you let me know if you received my above couple of replies as well?
Connected now; thank you.
Let me open up your question to our other experts who can assist you with your follow up issues; you will be automatically notified by email when another expert picks this up. Please do NOT rate until you are done with our service; thank you.
I could connect and look.
Hello,I am the person that will be helping you today.
Do you still need help with this problem? If so, may I remote into your system and resolve this for you?
I will be standing by, looking forward to your response.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 74 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
I am sorry for the confusion. I explained that what you want is not possible. I asked you to come back to the page and explained that I would disconnect.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
If you click the show hidden icons triangle on the taskbar, then click customize, you should see a little printer icon labeled Windows Explorer. Chang the drop down box next to it to "Hide Icon and Notifications".
If it not helps, can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.
It is okay, your second question opening the cash drawer without using the printer is related with the Point Of Sale system you are using. Can you please give the details of your POS ?