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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
What message do you get when you try to access your Facebook account ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Which web browser are you using to open Facebook Internet explorer, Mozilla, Google Chrome,Edge ?
Note: - Please reply using the box below.
Sir/Ma'am checking to see whether you still need help regarding your Facebook issue.
Please let me know.
Note:-To reply back to me use the reply box below.
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
It does not look like you have viewed your question/answer yet since posting. Did you still need help?
Please leave additional information in your response for:
Can you still access the account from any other device?
Is it a ID or/password ***** verification issue?