I'm sorry about the issue. Are you having issue with any other website?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
I'm still here. Are you still there?
Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service.Thank you,
It looks like you are not there. Let me provide a couple of solutions. I'm sorry; it took me a few minutes to write all the steps. Please try my solution(s) below when you are available.
- In Safari, click on the Safari menu at the top, then click on Clear History and Website Data... (or Clear History or Empty cache)
, then from the drop-down list, select option all history, then click on Clear History (or empty cache)
, then click on the Safari menu at the top again, then click on Preferences
, then click on Privacy tab at the top
, then click on Remove All Website Data, if available, then click on Remove now
, then check your hotmail email.
; (if needed, click on Safari menu at the top, then click on option Reset Safari, then click on Reset, then check hotmail email.)
- If that does not work, please click on the website below:
, then there, download the Firefox program
, then open / run / install the download file firefox; keep all default options during installation
, then close the Safari application
, then open the Mozilla Firefox application, then go to the website hotmail.com in Firefox application, and sign in your hotmail email account. Then see if you can access your hotmail email fine in the Firefox application.
- If you'd like to, I can also connect remotely to your computer and fix this issue directly on your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you,