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Ask Cory Your Own Question
Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3374
Experience:  Computer Repair Technician 5+ Years
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Websites are not responding ...how can I fix this?

Customer Question

Websites are not responding ...how can I fix this?
Submitted: 8 months ago.
Category: Computer
Expert:  Cory replied 8 months ago.

Welcome, I am Cory.

Is this in Chrome on your computer?

Customer: replied 8 months ago.
Expert:  Cory replied 8 months ago.

I sent you an offer to connect remotely and fix this. Would you like me to?

Customer: replied 8 months ago.
All I'm looking for is an answer to my question...it sounds like this is a scam...I'll be looking for a refund for the $5.00
Expert:  Cory replied 8 months ago.

No, it is not a scam. We are rated A+ by the BBB. Sometimes it is quicker to offer remote support and fix it for the customer.

I'll be happy to explain it to you.

Customer: replied 8 months ago.
OK ...I'll try ...what do I need to do?
Expert:  Cory replied 8 months ago.

If you go to a normal site like CNN.com, you get the error or is it different sites?

Customer: replied 8 months ago.
I have different sites..
Same problem...I want to know something...when you give an answer will I have to pay $45. + another $39.
Expert:  Cory replied 8 months ago.

If you do not accept the remote request, you do not have to pay for the remote fee.

Customer: replied 8 months ago.
OK - if I dont want the remote service how will you fix this?
Expert:  Cory replied 8 months ago.

I will explain it to you.

Please click https://www.malwarebytes.com/ and click on download.

This is a free virus/malware scan that has been downloaded by 300 million people.

Once installed, please update and run the hyper scan.

Once this is done, you may have to restart your computer to finish the removal of what it finds.

Let me know if you can get on websites after the scan.

Expert:  Cory replied 8 months ago.

Guy,

Just checking on the progress of the scan?

Expert:  Cory replied 8 months ago.

Guy,

I have not heard from you in a while.

Checking to see if you need further help with this or if the Malware scan fixed the issue.

Please get back to me when you have the time.

Thanks,

Cory

Expert:  Cory replied 8 months ago.

Guy,

Just following up with you today.

Checking to see if you need further help with this or if the Malware scan fixed the issue.

Please get back to me when you have the time.

Thanks,

Cory