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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1375
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Somehow, someway, when trying to figure out how to get my

Customer Question

hi Pearl.....somehow, someway, when trying to figure out how to get my digital camera to upload my pics, I must have clicked on the wrong thing.. Now I have "PDFConverterHQ , my way on my computer...I hate it and can not get rid of it.....helppppppppppp
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: O jsbr a Dell Window 7
JA: What troubleshooting have you tried?
Customer: *I have
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no mam ty
Submitted: 3 months ago.
Category: Computer
Expert:  Dan replied 3 months ago.

Hello and thank you for your question. I look forward to assisting you today. Have you tried removing it from Control Panel?

Expert:  Dan replied 3 months ago.

Go to Control Panel then Programs. Look for and remove PDFConverterHQ, MindSpark, or Myway if you see any of these listed. That should take care of the problem.