How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 34704
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I was trying to log on to reset my password and receive a

Customer Question

I was trying to log on to reset my password ***** receive a message not to turn my
computer off and i should call this number 1(###) ###-####and a Jason answered i think this is a fraud type call would some one let me know if I was right.
John Beaman
Submitted: 3 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 months ago.


I'm sorry about the issue. That is certainly a scam. Please do not call that number, and do not follow any instruction it. Please shut down / restart the computer now, and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 3 months ago.

Note: If it does not let you shut down the computer, then press and hold the power on / off button on the computer for about 10 seconds, then turn it back on. Then open Internet and check. (Don't select the option to restore if prompted.)

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Related Computer Questions