Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
When is the last time the drive was working?
Was this after a windows 10 install, or a windows 10 update with windows 10 already installed before?
When was the last day that it worked?
What we can do instead of diving into your reg keys, is a put it back to a state BEFORE the update that gave you issues.
Even if you changed reg keys as you stated you tried with drivers as well, lets back it up to a date before that update. It
will restore reg keys and such.
Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.Instead, left click the power button at the bottom right.Then, hold down the shift key on your keyboard, and then click restart.This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.
Please ensure that you pick a restore point date BEFORE the day you had issues with the CD message came up.
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Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
It was a reminder, not a mandatory request. It is for customer convenience only.
But, if you would like a refund as opposed to troublehooting further, here is