Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Are you facing this issue on a windows PC or Mac?
Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome,Safari to open Facebook?
Note: - Please reply using the box below.
Sir/Ma’am please answer my above questions so that i can help you better.
Please try the following
Close Safari browser then Tap Settings then Safari then Clear History and Website Data.
Then check it and if that doesn't work then tap Settings then Safari then Advanced then Website Data then Remove All Website Data.
After that open safari and check it.Please let me know the result
Sir/Ma'am checking to see whether you saw my above reply to fix the issue.Please let me know the status
Note:-To reply back to me use the reply box below.Sir/Ma'am checking to see whether you saw my above reply to fix the issue. If it didn't solve the issue we can try other options. Please let me know the status