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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
how old is the laptop?
Did you ever notice when you bring down the mouse cursor on the battery icon it says something like 15 mins to full charge or something like that?
Its basically 95% it does the charging correct?
Charging is basically controlled by the system bios however to identify the problem it could be the bios update which is required or the battery cell is bad which might need a replacement.
I can remote connect and check further and then i can tell you is the battery needs a replacement or the bios needs an update.