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Hi, and thank you for asking your question.
It looks like an older data file (for the ghost account) is open in Outlook now, but the account itself has not been set up in the program.
May I connect remotely with you to troubleshoot the issue now?
Please reply back to me below. Thank you.
No problem; in that case, please do NOT accept any remote assistance offer if it shows up on this page at any time; it's sent out automatically by our site, and not by me. I'll reply back to you below now.
Now, I assume three separate email folders show up in the left of Outlook, but only one of the accounts show up when you go to File > Account Settings?
OK; is one of the folders named "Personal Folders" and the other one named for your Gmail account?
Hmm, are both of the folders named as your Gmail account, or is one of the folders named "Personal Folders"?
Hmm, okay. Now, please go to File > Account Settings, and then click on the "Data Files" tab at the top. How many data files do you see listed there?
Yes, on that window, please check the very top - do you see different tabs like Email, Data Files, RSS Feeds, etc. listed?
Hmm, okay. Are you able to delete the NON-DEFAULT (without a checkmark) data file from there?
Hmm, that's a common issue and related to an Outlook bug/glitch. Without knowing the exact location of the corrupt data file, it will be difficult for us to troubleshoot the issue on this page now. I can waive off the FULL remote fee for you since you are an existing customer with our site, and so the remote session will come at no extra charge and will allow me to troubleshoot quickly here.
If you are still uncomfortable with this, please let me know and I'll open up your question to our other experts who can assist further. Thanks!
Hmm, you will not need to pay anything for this question if you choose not to continue further; I'll just close out this question and request a full refund for you in that case. Alternatively, may I open up your question to our other experts who can take this further from here?
Okay, I'll close out this question for you now. Thank you anyway.