Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
What are you trying to access? An email of some type? Google account, your computer, etc.
Please provide as much information as you can.
Thank you. What email service are you trying to get into? Outlook, Gmail, Yahoo etc?
How are you accessing it? Are you using a computer? Windows, 7/8/9, mac, tablet etc?